Return and Refund Policy

Food Product Policy

Due to the nature of consumable food products, all sales are generally final and non-returnable.

We do not accept returns on opened or used products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery using our contact form available.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Refund Eligibility

Refunds or replacements may be approved for:

• Damaged products
• Incorrect items received
• Missing items

Refunds are issued at the discretion of Pluff Protein Inc.

Non-Refundable Situations

We are unable to offer refunds for:

• Flavor preference
• Incorrect shipping addresses entered by the customer
• Carrier delays outside our control
• Products not stored or prepared properly

Processing Time

If approved, refunds will be processed to the original payment method within 5–10 business days depending on your financial institution.