Shipping Policy

Order Processing

Orders are typically processed within 2–7 business days. During product launches, promotions, or high-volume periods, processing times may be slightly longer.

Orders are not processed or shipped on weekends or holidays.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on the destination and order size.

Estimated delivery times may vary depending on the shipping carrier and location.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring shipping information is accurate before placing an order.

Pluff is not responsible for delays or lost packages caused by incorrect shipping addresses entered at checkout.

Lost or Stolen Packages

Pluff is not responsible for lost or stolen packages marked as delivered by the carrier.

If you experience an issue with delivery, please contact the shipping carrier directly. We will do our best to assist where possible.

Shipping Delays

While we work hard to ensure timely delivery, delays caused by carriers, weather, holidays, or other circumstances outside our control may occur.

We appreciate your patience and understanding.